HANOI, Sept. 22 (Xinhua) -- Airlines are required to provide meal and accommodation to passengers when their flights are delayed for more than six hours or cancelled, according to a new regulation issued by Vietnam's Transport Ministry.
Under the new circular, which will take effect on Nov. 1, drinks, meal and accommodation should be provided for the passengers if the flight delay is for more than two hours, three hours and six hours, respectively, Vietnam News Agency reported on Friday.
For flights that are delayed for more than six hours beginning from 10 p.m. to 7 a.m. the following day, accommodation or alternative arrangements must be arranged with the consent of the passengers.
Statistics from the Civil Aviation Authority of Vietnam showed that 14,000 flights were delayed in the first six months of 2017, accounting for 12 percent of the total flights of Vietnamese airliners.
Vietjet Air had the highest number with nearly 5,800 delayed flights and 30 cancelled flights in the first six months.
