India's BPO industry drops down several places in creating jobs

Source: Xinhua| 2019-05-03 22:57:13|Editor: Mu Xuequan
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MUMBAI, May 3 (Xinhua) -- India's Business Process outsourcing or Call Center industry has dropped down several places in creating jobs, forfeiting its 2nd position to the manufacturing industry, said a study by, the 2nd largest online job portal in India on Friday.

Last year, India's 28 billion U.S. dollar export industry added the lowest number of employees at around 36,000 in seven years, as per industry body Nasscom.

The booming information technology and software sector reigns supreme by continuing to create the maximum jobs in the country, it said.

"The increased focus on technological deployment across industries has truly accelerated the growth of job opportunities. We are witnessing a substantial increase in jobs in domains such as IT, education, training and language, and restaurant/hotels," said Zairus Master, CEO of

While metro cities such as Bangalore and Delhi continue to flourish as top job creators, it is interesting to note the increase in job opportunities for professionals in tier 2 cities like Jaipur and Chandigarh, a trend that will continue in the years to come, he said.

In terms of functional areas, the Production, Maintenance and Service sector has shown the most exceptional growth, shifting to the number one position on the top 10 list.

As the manufacturing industry gains significant scale in the country, the sector's shift to the top spot is not surprising. As the hospitality industry in India continues to boom, the restaurant/hotel sector has earned a place on the list of top job creators, the study said.

Additionally, with more and more professionals focusing on upskilling/reskilling themselves for new-age job roles, the Education, Training, and Language sector has also registered a significant uptick, appearing high on the top 10 list.

The survey registered a slowdown in job creation across numerous domains including Marketing, Advertising, Public Relations, Events, Administration, Front Office-Secretary and HR Recruitment. These domains, which were a part of the 2018 top 10 list, were dropped out of the list in 2019 due to slowdown, the study said.