Passengers apply for compensation after SAS strike

Source: Xinhua| 2019-06-01 19:37:14|Editor: xuxin
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STOCKHOLM, June 1 (Xinhua) -- In the wake of the Scandinavian airlines (SAS) pilot strike last month, passengers affected by the chaos have started to seek compensation, Swedish Television (SVT) reported on Saturday.

As it stands, about 100 unsatisfied passengers have complained and new complaints are made daily, said the TV report.

Though the airline and the pilot union have since reached an agreement, 370,000 passengers were affected by the strike.

Of those who have applied for compensation, "most relate to a specific EU regulation, a standard amount that one can get when a flight has been canceled or delayed," Marcus Isgren, head of the National Board for Consumer Disputes, told SVT.

The standard amount is between SEK 2,500 and 6,000 (263 - 632 U.S. dollars), but SAS is unwilling to pay it. SAS told SVT that the EU regulation does not apply in this case because the strike is an extraordinary event and they could not order the pilots to work.

Either way, those passengers who have complained may have to wait months for a response, as Swedish institutions and businesses slow down over the summer months.

"We have to let our employees get holidays like everyone else," Marcus Isgren told SVT. (1 SEK = 0.11 USD)