Namibia embarks on airports satisfaction survey to improve services

Source: Xinhua| 2019-11-05 22:55:51|Editor: yan
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WINDHOEK, Nov. 5 (Xinhua) -- Namibia Airports Company (NAC) will commence a stakeholder and customer satisfaction survey for two weeks beginning Wednesday at its eight airports across the country.

The main aim of this survey is to enable the company to gain an enhanced understanding of customers' satisfaction toward NAC service delivery, NAC's marketing officer Dan Kamati announced on Tuesday.

Kamati said the airport's company has appointed a consultant, Sustainable Development Africa, to conduct the customers' satisfaction survey.

"The opinions, perceptions, and views obtained from customers and stakeholders will among other reasons be used to inform the drafting of NAC's strategic plan for the next five years," Kamati added.

According to Kamati, feedback from stakeholders and customers will be treated with strict confidentiality and will only be used by NAC to improve service offering to the customers.

In 2014, the country's international airport was downgraded after an ICAO audit due to the fact that the airport's company did not meet certain requirements.