Australia's Internet slow, plagued with disconnection issues: survey

Source: Xinhua| 2017-07-07 13:59:24|Editor: Song Lifang
Video PlayerClose

SYDNEY, July 7 (Xinhua) -- Australian consumers aren't satisfied with the quality of their Internet, consumer group Choice warned on Friday.

"We did an Internet satisfaction survey with 2,000 Australians and we found that 62 percent of us had pretty major issues within the last six months," a spokesperson from Choice told Xinhua on Friday.

When it came to general concerns, over 80 percent of all ADSL users surveyed complained of connection issues and problems with varying speeds.

More than 75 percent of those using Australia's newly formed fibre-optic cable infrastructure, the National Broadband Network (NBN), cited slow speeds and repeated disconnection troubles.

According to Choice, the price consumers pay Internet providers doesn't appear to have much of an effect on customer satisfaction.

"Telstra who are the largest and most expensive Internet provider in Australia, ranked last when it came to value for money, which shows that Aussies aren't really getting what they paid for," the spokespersons said.

"When it came to technical support however, some of the smaller companies did ok."

Although the problem seems to have more to do with Australia's digital infrastructure, than the Internet providers, the Choice spokesperson said, there's definitely some major issues going on with the retailers themselves.

"When we talk to consumers, a lot of the stories they tell us is that they're getting the runaround," the spokesperson said.

"If you speak to the NBN they will say to speak to the retailers, if you speak to the retails they will say to speak to the NBN."

"The base point is that consumers are not satisfied and these results should be a wake-up call to the industry and it tells us that our internet structure is plagued by disconnection issues, drop-outs and low speed."